Frequently Asked Questions

A crack has appeared in my benchtop, is this covered under the 10 Year Limited Warranty?

Cracking is generally not covered under the Caesarstone® 10 Year Limited Warranty as it typically occurs due to a fabrication or installation error, or as the result of mechanical stress and does not represent a fault in the Caesarstone® product itself.

If a crack does occur, please refer it to the kitchen company or stonemason who installed your bench top as they will be able to provide further assistance.

External factors which can contribute to cracking include:

  • Inadequate underbench support
  • Incorrect placement of cutouts and joins
  • Lack of consideration for thermal expansion, thermal shock or excessive heat
  • A severe impact

Can a Caesarstone benchtop be installed on any kitchen cabinets or carcasses?

A Caesarstone benchtop should be installed on kitchen cabinets with sturdy legs or plinth support, which when they are all fixed together must be all of the same level (not twisted), flat and firmly installed to ensure there is no movement once the Caesarstone benchtop is installed.

It is very important that all cabinets are constructed to fully support the weight of the Caesarstone benchtop, and for this reason it is essential that the cabinets have full perimeter rail support which must not bend or sag under the weight of the Caesarstone benchtop regardless of cabinet width.

When fitting cooktops or sinks which will sit within cutouts in a Caesarstone benchtop, the strength and stiffness integrity of the perimeter rails must not be compromised.

Can Caesarstone® be used around a fireplace?

Caesarstone® is heat resistant up to 100°C, Caesarstone® needs to be treated more like a decorative feature and should never be used in the firebox or hearth of the fireplace, you should always consult with the manufacturer of the fireplace to ensure that the maximum heat does not exceed Caesarstone’s recommendations.

Can Caesarstone® be used as a splashback behind a cooktop?

Yes. Caesarstone® can be used as a splashback behind a cooktop when designed and installed in compliance with the appropriate Australian & New Zealand standards with regard to clearances. For detailed information please refer to a copy of the Caesarstone® Kitchen Splashbacks Technical and Design Guidelines.

Caesarstone® is also ideal for kitchen splashbacks offering continuity of bench top colour. It is a perfect solution for preparation and wet zones.

Can Caesarstone® be used in a bathroom?

Yes. Virtually non–porous, waterproof and mould and mildew resistance makes Caesarstone® ideal for bathroom applications. Large slabs provide a sleek and modern aesthetic, minimizing joins and therefore maintenance. Caesarstone® also carries a range of 13mm thickness slabs which are ideal for bathroom wall paneling, shower recesses and more. See our Bathroom Applications page for more information on using Caesarstone® in the bathroom.

We do not recommend the use of Caesarstone® products externally. Whilst some customers have opted to install Caesarstone® in outdoor applications, external applications are not covered by our 10 Year Limited Warranty. Caesarstone® has not been approved for prolonged UV ray exposure settings.

Can Caesarstone® withstand heat?

Caesarstone® is heat resistant and is not affected by temperatures lower than 100°C (212°F). However, like all stone material, Caesarstone® can be damaged by sudden and rapid temperature changes. Therefore, we always recommend that hot pots and pans never be placed directly on the surface but onto a heat trivet or wooden chopping board especially when using cooking units such as electric frying pans, crock pots, or roaster ovens.

Can I buy directly from Caesarstone®?

No, Caesarstone is strictly a wholesaler and does not sell directly to the public. To locate a kitchen company nearest you, simply use our convenient Where To View tool.

Can I cut on my Caesarstone® bench top?

Caesarstone® is composed of up to 95% natural quartz, providing it with superior hardness and strength. We always recommend using a cutting board to prevent damage to the surface, or dulling the knives.

Do all Caesarstone® colours cost the same?

Each Caesarstone® collection - Classico, Motivo and Concetto - does vary in price. 

Classico is our most afforadable collection, but is divided into four distinct price categories - Standard, Deluxe, Premium and Supernatural.

As Caesarstone® is strictly a wholesaler, we unfortunately do not provide pricing or quotes, but would be happy to assist by putting you in contact with your local kitchen company or stonemason to obtain a formal quote.

Do I need to apply a sealer to Caesarstone® quartz surfaces?

No. Caesarstone® quartz surfaces are virtually non-porous, and you will never have to use a sealer or any other kind of wax.

Do I need to polish my Caesarstone® bench top?

Caesarstone® surfaces come factory polished to a high lustre, with the exception of our special Concrete finish. Due to Caesarstone’s high density and non-porous qualities, normal cleaning with a damp cloth will keep your Caesarstone® surface looking like the first day it was installed. To avoid dulling the surface's shine, make sure to use a non-abrasive cleaner such as Caesarstone® branded cream cleanser available to purchase from Shop Online or for further detailed information on cleaning please refer to the Caesarstone® Care & Maintenance Guidelines.

How can I get some samples?

If you are a consumer requiring a sample of Motivo we recommend locating a showroom Where to View or alternatively Motivo samples are available to purchase via our online store.

How can I protect my bench top from chipping?

While Caesarstone® is a very robust surface to begin with - stronger than both marble and granite in fact - but there are simple measures you can take to ensure chipping doesn't occur.

  • Sharp non- radiused edge profiles should never be used. Caesarstone® recommends a minimum radius of at least 3-4mm on any edge profile. The larger the radius, the more resistant the edge will have to impact.
  • If the benchtop incorporates an undermount sink then the top edge of Caesarstone sink cut out must be a minimum radius of 6mm to minimize risk of chipping should a heavy pot hit this edge.
  • Ensure cupboards and drawers are installed correctly and don't make contact with the Caesarstone® surface when opening and closing.
  • Take care to not drop heavy items onto a Caesarstone benchtop.

How can I tell if my Caesarstone® is genuine?

To ensure the authenticity of your Caesarstone® surfaces, simply access the underside of your bench top and look for the genuine Caesarstone® batch branding.

When buying Caesarstone®, it is important to ask for the product by name and not accept any substitutes.

All Caesarstone® slabs are branded on the underside of each slab, the 4 digit number denotes the colour code.

How do I clean my granite benchtop?

Caesarstone® requires very little maintenance to keep the surface looking like new. For everyday, routine cleaning of Caesarstone® we recommend wiping the surface with warm soapy water (a mild detergent) and a damp cloth or alternatively use our Caesarstone® Spray Cleaner or Everyday Wipes. For further detailed information visit our support page.

Caesarstone's cleaning product range can be purchased from our online store.

How do I register my Caesarstone warranty?

Simply fill in and submit our online form to complete your Caesarstone warranty registration. Once complete we will send you a complimentary Caesarstone Cleaning Kit and stainless steel authenticity badge.

What is the best edge profile?

Many edge profiles are possible, from the most popular single thickness 20 or 30mm slabs, through to laminated double thickness edge and mitred apron options, which can be fabricated by a stonemason using exclusive Caesarstone® colour matched glues.

Our minimum suggested edge detail is a 3-4mm radius on any profile. A better option is a 6mm radius. The larger the radius the more resistant it will be to accidental impacts from heavy objects.

Sharp non- radiused edge profiles should never be used.

What should I do if I chip my Caesarstone®?

Caesarstone® can be easily repaired. Please contact The AU Stone Company on 1300 781 283.

What should I do if I damage my Caesarstone®?

In the unlikely event that you damage your Caesarstone® please take note of the batch numbers of authenticity located on the underside of your material and contact The AU Stone Company on 1300 781 283.

Depending on the damage one of our experienced technical representatives will be able to advise you of your options and possible solutions.

Where can I match colours to my Caesarstone®?

We have showrooms located in each state with large floor to ceiling panels of the entire colour range. Our displays allow you to bring in samples of cabinetry, tiles and other materials and make accurate colour and design matches so that you are confident you are achieving the look you want.  Click here for showroom locations and operating hours.