Stone Benchtops & Splashbacks Frequently Asked Questions

Cracking is generally not covered under the Caesarstone® 10-Year Limited Warranty as it typically occurs due to a fabrication or installation error or as the result of mechanical stress. It does not represent a fault in the Caesarstone® product itself.

If a crack occurs, please refer it to the kitchen company or stonemason who installed your bench top as they can provide further assistance.

External factors that can contribute to cracking include:

• Inadequate under-bench support.
• Incorrect placement of cut-outs and joins.
• Lack of consideration for thermal expansion, thermal shock, or excessive heat
• A severe impact.

A Caesarstone benchtop should be installed on kitchen cabinets with sturdy legs or plinth support, which, when they are all fixed together, must be all of the same level (not twisted), flat and firmly installed to ensure there is no movement once the Caesarstone benchtop is installed.

It is very important that all cabinets are constructed to fully support the weight of the Caesarstone benchtop, and for this reason, it is essential that the cabinets have full perimeter rail support, which must not bend or sag under the weight of the Caesarstone benchtop regardless of cabinet width.

When fitting cooktops or sinks which will sit within cut-outs in a Caesarstone benchtop, the strength and stiffness integrity of the perimeter rails must not be compromised.

Caesarstone® is heat resistant up to 100°C. Caesarstone® needs to be treated more like a decorative feature and should never be used in the firebox or hearth of the fireplace. You should always consult with the manufacturer of the fireplace to ensure that the maximum heat does not exceed Caesarstone's recommendations.

Yes. Caesarstone® can be used as a splashback behind a cooktop when designed and installed in compliance with the appropriate Australian & New Zealand standards with regard to clearances. For detailed information, please refer to a copy of the Caesarstone® Kitchen Splashbacks Technical and Design Guidelines.

Caesarstone® is also ideal for kitchen splashbacks, offering continuity of benchtop colour. It is a perfect solution for preparation and wet zones.

Yes. Virtually non–porous, waterproof, mould- and mildew-resistant make Caesarstone® ideal for bathroom applications. Large slabs provide a sleek and modern aesthetic, minimising joins and maintenance. Caesarstone® also carries slabs with a range of 13mm thickness, which is ideal for bathroom wall panelling, shower recesses, and more. See our Bathroom Applications page for more information on using Caesarstone® in the bathroom.

We do not recommend the use of Caesarstone® products externally. While some customers have opted to install Caesarstone® in outdoor applications, our 10-Year Limited Warranty does not cover external applications. Caesarstone® has not been approved for prolonged UV ray exposure settings.

Caesarstone® is heat resistant and unaffected by temperatures lower than 100°C (212°F). However, like all stone material, Caesarstone® can be damaged by sudden and rapid temperature changes. Therefore, we always recommend that hot pots and pans never be placed directly on the surface but onto a heat trivet or wooden chopping board, especially when using cooking units such as electric frying pans, crock pots, or roaster ovens.

No, Caesarstone is strictly a wholesaler and does not sell directly to the public. To locate a kitchen company nearest you, use our convenient Where To View tool.

Caesarstone® is composed of up to 95% natural quartz, providing it with superior hardness and strength. We always recommend using a cutting board to prevent damage to the surface or dulling the knives.

Each Caesarstone® collection - Classico, Motivo, and Concetto - varies in price. 

Classico is our most affordable collection but is divided into four distinct price categories - Standard, Deluxe, Premium and Supernatural.

As Caesarstone® is strictly a wholesaler, we, unfortunately, do not provide pricing or quotes but would be happy to assist by putting you in contact with your local kitchen company or stonemason to obtain a formal quote.

No. Caesarstone® quartz surfaces are virtually non-porous, and you will never have to use a sealer or any other kind of wax.

Caesarstone® surfaces come factory polished to a high lustre, with the exception of our special Concrete finish. Due to Caesarstone's high density and non-porous qualities, normal cleaning with a damp cloth will keep your Caesarstone® surface looking like the first day it was installed. To avoid dulling the surface's shine, make sure to use a non-abrasive cleaner such as Caesarstone® branded cream cleanser, available to purchase from Shop Online. For further detailed information on cleaning, please refer to the Caesarstone® Care & Maintenance Guidelines.

Suppose you are a consumer requiring a sample of Motivo. In that case, we recommend locating a showroom where Motivo can be viewed, or alternatively, Motivo samples are available to purchase via our online store.

While Caesarstone® is a very robust surface to begin with - stronger than both marble and granite, there are simple measures you can take to ensure chipping doesn't occur.

• Sharp, non-radiused edge profiles should never be used. Caesarstone® recommends a minimum radius of at least 3-4mm on any edge profile. The larger the radius, the more resistant the edge will have to impact.
• If the benchtop incorporates an under-mount sink, then the top edge of the Caesarstone sink cut-out must be a minimum radius of 6mm to minimise the risk of chipping should a heavy pot hit this edge.
• Ensure cupboards and drawers are installed correctly and don't make contact with the Caesarstone® surface when opening and closing.
• Take care not to drop heavy items onto a Caesarstone benchtop.

To ensure the authenticity of your Caesarstone® surfaces, simply access the underside of your benchtop and look for the genuine Caesarstone® batch branding.

When buying Caesarstone®, asking for the product by name and not accepting any substitutes is important.

All Caesarstone® slabs are branded on the underside of each slab. The 4-digit number denotes the colour code.

Caesarstone® requires very little maintenance to keep the surface looking like new. For everyday routine cleaning of Caesarstone®, we recommend wiping the surface with warm, soapy water (a mild detergent) and a damp cloth, or alternatively use our Caesarstone® Spray Cleaner or Everyday Wipes. For further detailed information, visit our support page.

Caesarstone's cleaning product range can be purchased from our online store.

Simply fill out and submit our online form to complete your Caesarstone warranty registration. Once complete, we will send you a complimentary Caesarstone Cleaning Kit and stainless-steel authenticity badge.

Many edge profiles are possible, from the most popular single-thickness 20 or 30-mm slabs to laminated double-thickness edge and mitred apron options, which can be fabricated by a stonemason using exclusive Caesarstone® colour-matched glues.

Our minimum suggested edge detail is a 3-4mm radius on any profile. A better option is a 6mm radius. The larger the radius, the more resistant it will be to accidental impacts from heavy objects.

Sharp, non-radiused edge profiles should never be used.

Caesarstone® can be easily repaired. Please contact The AU Stone Company on 1300 781 283.

In the unlikely event that you damage your Caesarstone®, please take note of the batch numbers of authenticity located on the underside of your material and contact The AU Stone Company at 1300 781 283.

Depending on the damage, one of our experienced technical representatives will be able to advise you of your options and possible solutions.

We have showrooms in each state with large ceiling panels of the entire colour range. Our displays allow you to bring in samples of cabinetry, tiles and other materials and make accurate colour and design matches to ensure you are achieving the look you want. Click here for showroom locations and operating hours.